RAM2000's initial design was built upon Central Order Processing for the pizza delivery business (the most
difficult P.O.S. in the foodservice industry). Unlike any other food items, pizza orders
cover a great deal of "special instructions" and "different
combinations". Pizza orders can be as complicated as a thick crust, well done pizza,
first half with certain toppings but excluding a number of toppings and the other half
with a combo pizza (i.e. Deluxe pizza).
Designed originally for the pizza
industry with the concept of Central Order Processing in mind makes RAM2000 the
most unique P.O.S. system in the market, and is one of the key ingredients in the success
of RAM2000. Though the Central Order Processing was initially designed for
the pizza industry, nevertheless, the system can handle any food item and menu imaginable.
The main function for Central Order
Processing is to off-load the order processing procedure and customer service tasks of
each individual store in a chain operation. The purpose is to maximize productivity of the
individual store, therefore, improve the entire chain's service quality and efficiency.
Hence, the Central Order Processing System integrated the Delivery / Carry Out module
and Communication module in order to serve all delivery and carry out customers
throughout the chain.
In order to cope with the high volume
of orders for chain operations, the Central Order Processing System was designed to
be fast and efficient. Capable of operating 50+ terminals at the same time, with an
average order taking time (from the time when a customer calls in till the complete order
is taken) of less than 40 seconds and the average processing time of less than 2 seconds.
The order is then received and printed at the assigned store in less than 2 minutes from
the time the order was sent.
Another key feature of the Central
Order Processing System is the ability to toggle between unlimited number of companies
with the touch of a single key. RAM2000 may be the only system in the market with
multi-company capability integrated into one module.
In addition to the complexity of
design, RAM2000 was designed with the user in mind, understanding the need and
demand of a bilingual P.O.S. system, the Central Order Processing System and all
other modules are bilingual in all captions and search engines. This module also serves as
the base to a number of other RAM2000 modules, therefore, minimizes training time
to any other modules.
Some of the Central Order Processing
System's key features are listed below:
Bilingual bilingual captions and search engine eliminates language boundaries
Multi-Company Toggling
one button toggling between unlimited number of companies
Customer Information Database
all relevant information such as the customer's phone number, name, address, special delivery instructions, comment section and note section
Customer's Complete Order History
repeat customer's complete last order with details including all items ordered and item details, sales, credit and complaint history
Automatic Store Assignment
automatic store assignment according to the pre-defined store boundaries and customer's phone number in combination with our bilingual address search engine
Estimated Time of Arrival
automatically advise user of the estimated time of arrival once a store has been assigned
Advance Order Processing
supports advance order (timed order) where user can specify the exact time (up to 30 days in advance) when the order is to be processed to the store or kitchen
Combo or Meal-Set supports "combo" or "meal-set" items with user
definable item selection (i.e. Big Mac combo user
can only choose a Big Mac, fries and a choice of beverages)
Supervisor Console
supports separate queues for handling confirmation and
complaints to maximize productivity and customer service quality
User Definable Settings
user definable settings for features such as: charges for
additional toppings, tax rate, delivery charges, service charges, order confirmation
handling, write-off categories, promotion counter, and invoice output format
Promotion Counters
three individual user definable promotion counters to assist
in marketing and promotions
Time Tracking of Orders
complete time tracking of orders in its different stages
including time of order, order taking duration, delivery time, order out the door time
Real-Time Statistics
real-time statistics (such as number of orders, list of
orders, total sales) on the whole chain, each individual store, and processing agents.
Statistics also include real-time point-of-sales graphs of the chain and store level
Automatic Order Distribution
orders are automatically sent down to the assigned store and
will automatically update the store database to allow for accurate individual day-end
processing and reporting
Automatically Updates Database with
Store Level Statistics store level database
will automatically update and synchronize both store level database and central database
for up-to-date information. Users can view live statistics of each individual stores and
receive updated messages sent directly from the stores
Mailing Labels prints selective mailing labels directly from your customer database
Historical References
all data and transactions are updated in the Historical
database for future reference and analysis
